Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of TypingMandarin, the website at typingmandarin.com and the courses, lessons and tools available on it (the "Service"). The Service is operated by TypingMandarin ("we", "us", "our").

By creating an account, purchasing a plan or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. The Service

TypingMandarin teaches Mandarin Chinese through typing: you hear a word or sentence, type it in pinyin, see the characters, and repeat until it sticks. Part of the Service is free. TypingMandarin Premium unlocks additional content and features, currently every chapter of HSK 1–6 beyond the free ones, all premium courses, progress and mistake tracking, and ad-free learning.

We keep improving the Service and may add, change or remove content and features. We will not materially reduce what a paid plan includes during a period you have already paid for.

3. Accounts and Eligibility

• You must be at least 13 years old to use the Service. If you are under 18, you need the permission of a parent or guardian.
• You can try lessons without an account. A free account is required to save progress across devices and to buy a plan.
• Provide accurate information, keep your login details secure, and tell us promptly about any unauthorized use of your account.
• An account is for one person. You are responsible for activity under your account.

4. Plans and Pricing

Current plans and prices are shown on our pricing page and at checkout. Prices are in US dollars. Applicable sales tax or VAT is calculated and shown at checkout.

• 30-Day Pass: a one-time payment for 30 days of Premium. It does not renew automatically. Buying another pass while one is active adds 30 days.
• Yearly: a subscription billed once a year that renews automatically until you cancel (see sections 5 and 6).
• Lifetime: a one-time payment for Premium for as long as we operate the Service. It never renews.

Launch or promotional prices apply only during the period shown on the pricing page. We may change prices for future purchases at any time. If the price of your Yearly plan changes, we will email you at least 30 days before the renewal at the new price, and you can cancel before then.

5. Automatic Renewal (Yearly plan)

By purchasing the Yearly plan, you authorize us and our payment processor to charge your payment method automatically at the start of each new yearly period at the then-current Yearly price, until you cancel. The renewal date and amount are shown on your Subscription page. The 30-Day Pass and Lifetime plans are never charged automatically.

6. Cancellation

You can cancel a Yearly subscription at any time from the Subscription page in your account, or by emailing support@typingmandarin.com. Cancellation stops future renewals; you keep Premium until the end of the period you have paid for. The 30-Day Pass and Lifetime plans have nothing to cancel.

7. Refund Policy

• 14-day money-back guarantee. If you are not happy with your first purchase of any plan (30-Day Pass, Yearly or Lifetime), ask for a refund within 14 days of payment and we will refund it in full, no questions asked.
• Yearly renewals. If your Yearly plan renewed and you did not mean it to, ask within 14 days of the renewal charge and we will refund that renewal in full and cancel the subscription.
• After 14 days, payments are non-refundable, except where the law requires otherwise.
• How to ask: email support@typingmandarin.com from the address you used to buy, or use the customer portal linked in your receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
• When a payment is refunded, the Premium access it paid for ends.
• We may decline refunds where the guarantee is clearly being abused, such as repeated buy-and-refund cycles.

8. Billing Questions and Disputes

If a charge looks wrong, please contact us at support@typingmandarin.com first. We aim to reply within 2 business days and will fix genuine mistakes quickly, usually faster than a bank dispute. If you file a chargeback for a payment, we may suspend Premium access on the account while the dispute is open.

9. Content and Intellectual Property

The Service, including its courses, sentences, audio, text, design, software and the TypingMandarin name and logo, belongs to us or our licensors and is protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable license to use the Service for your own learning. You may not copy, redistribute, resell or publish our content without our written permission.

Some audio and learning material is produced with the help of automated tools such as text-to-speech. We review it, but it may occasionally contain errors; please report anything that looks wrong.

Your practice data (answers, progress and settings) stays yours. You allow us to store and process it to run and improve the Service, as described in our Privacy Policy.

10. Acceptable Use

You agree not to:

• share your account or paid access with other people, or resell access to the Service;
• scrape, download in bulk or copy courses, sentences or audio, including with bots or automated tools;
• bypass, or try to bypass, the paywall, usage limits or security measures;
• reverse engineer, disrupt or overload the Service, or upload malicious code;
• use the Service for anything illegal, or to infringe anyone else's rights.

11. Data, Privacy and Security

How we collect and use personal data is explained in our Privacy Policy. Payment card data is processed exclusively by our PCI-DSS certified payment processor, Waffo Pancake. Yearly subscriptions started before we moved to Waffo Pancake continue to be billed through Stripe until they end. We never see or store your full card number.

12. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available". We work to keep it accurate and online, but we do not promise that it will be uninterrupted or error-free, or that it will lead to a particular exam result or level of fluency.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Term and Termination

These Terms apply for as long as you use the Service. You can stop using it and ask us to delete your account at any time by emailing support@typingmandarin.com. We may suspend or close an account that seriously or repeatedly breaks these Terms; if we close an account without such a reason, we will refund the unused part of any paid plan.

If we ever decide to shut down the Service, we will give at least 30 days' notice by email and on the website.

14. Governing Law and Disputes

These Terms are governed by the laws of the People's Republic of China. If a dispute arises, please contact us at support@typingmandarin.com first so we can try to resolve it informally. Disputes that cannot be resolved this way shall be submitted to a court of competent jurisdiction in the People's Republic of China.

This section does not take away any mandatory consumer protection rights you have under the laws of the country where you live.

15. General

• Changes to these Terms. We may update these Terms. We will post the new version here with a new "Last updated" date and, for material changes, notify account holders by email at least 14 days before they take effect. Continuing to use the Service after that means you accept the new Terms.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. Not enforcing a provision right away does not mean we give up the right to enforce it later.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service.

16. Contact

Questions about these Terms, billing or refunds: email support@typingmandarin.com. We aim to reply within 2 business days.