Contact Us
We read every message. Whether you have feedback, hit a bug, or want to talk partnership — drop us a line.
Email us directly
The fastest way to reach us. We aim to reply within 1–2 business days.
What to write about
To help us respond faster, please include the topic in your subject line:
- Learning question — pronunciation, grammar, or course content help
- Bug / Technical issue — please describe what you were doing, the device and browser you used, and any error messages you saw
- Billing or subscription — refunds, plan changes, cancellation help
- Feedback or feature request — we genuinely value these
- Partnership or business — content partnerships, integrations, affiliate, school/district licensing
- Press inquiry — interviews, quotes, media kit requests
Response times
We're a small team and answer messages personally. Typical response times:
- Billing & account issues: within 24 hours on business days
- Bug reports: 1–2 business days
- General questions & feedback: 2–4 business days
If you haven't heard back in a week, please follow up — occasionally messages get caught in spam filters.
Need help right now?
Many common questions are answered on our FAQ page — accounts, course progress, pricing, billing, and more.
Visit FAQ →We use the information you send us only to respond to your message. We do not sell or share contact details with third parties. For more on how we handle personal information, see our Privacy Policy.