Question 1

How do I start learning Chinese on TypingMandarin?

Accepted Answer

Simply create a free account, and you'll have immediate access to our beginner courses. Start with HSK 1 lessons, which cover basic vocabulary and grammar. You can track your progress and unlock new content as you advance.

Question 2

Do I need any prior knowledge of Chinese?

Accepted Answer

No prior knowledge is required! Our courses are designed for complete beginners. We start with Pinyin (romanization system), basic pronunciation, and simple characters, gradually building your skills.

Question 3

What is HSK and why is it important?

Accepted Answer

HSK (Hanyu Shuiping Kaoshi) is the standardized Chinese proficiency test. Our courses are structured around HSK levels 1-6, ensuring you learn the most relevant vocabulary and grammar for academic and professional purposes.

Question 4

What's the difference between free and premium accounts?

Accepted Answer

Free accounts can access all free courses and lessons. Premium subscribers get unlimited access to all courses including premium content across all HSK levels (1-6), interactive games, advanced exercises, and exclusive features.

Question 5

Do you offer a free trial?

Accepted Answer

Yes! New premium subscribers get a 7-day free trial with full access to all premium features. Your credit card won't be charged during the trial period. You can cancel anytime during the trial without being charged.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time from your profile settings. Your access will continue until the end of your current billing period, and you won't be charged again.

Question 7

How does the spaced repetition system work?

Accepted Answer

Our platform uses an intelligent spaced repetition algorithm to help you remember characters and vocabulary. Words you struggle with appear more frequently, while those you've mastered appear less often, optimizing your learning efficiency.

Question 8

Are there interactive games and exercises?

Accepted Answer

Absolutely! Premium members have access to various interactive games including character matching, sentence building, tone practice, and timed challenges to make learning fun and engaging.

Question 9

How do I track my progress?

Accepted Answer

Your progress is automatically tracked on your dashboard. You can see completed lessons, quiz scores, and total study time. Progress bars show advancement through each course.

Question 10

What browsers are supported?

Accepted Answer

TypingMandarin works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.

Question 11

Is there a mobile app?

Accepted Answer

Currently, we offer a responsive web application that works great on mobile browsers. A dedicated native mobile app is in development and will be available soon.

Question 12

I'm having trouble logging in. What should I do?

Accepted Answer

First, try resetting your password using the "Forgot Password" link. If you're still having issues, clear your browser cache and cookies, or try a different browser. Contact our support team if problems persist.

Question 13

Can I delete my account?

Accepted Answer

Yes, you can request account deletion by contacting us at support@typingmandarin.com or using the feedback button on the homepage. We will confirm your request and permanently delete your account and learning data.

Question 14

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, an industry-leading payment processor, to handle all transactions. We never store your credit card information on our servers. All payment data is encrypted and PCI-DSS compliant.

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